Manila, Philippines – The government remains confident that the Business Process Outsourcing (BPO) sector will sustain its growth in 2012. This confidence is boosted by the P500-million budget allotted by government this year to train more young people who may wish to apply for jobs in the call center industry.
Employment opportunities in the BPO industry remain robust. In less than 10 years, it has grown from an obscure industry into one of the country’s leading sources of employment and a big-dollar-earner. Today it employs over 400,000 Filipinos. Along with the remittance of Overseas Filipino Workers, it is often cited as a factor that keeps the national economy afloat.
There are 788 call centers in 20 key locations in the country, including in Mindanao. The Philippines holds a major portion of the global outsourcing market, due in large part to the English proficiency of most Filipinos. The country’s call centers count among their clients giant multinationals in the United States, Europe, Middle East, and Asia.
Most of the BPO facilities are located in First Tier cities in Metro Manila and Cebu. Second and Third Tier sites are located in regional areas such as Bacolod City, Baguio City, Cagayan de Oro, Clark (Angeles City), Dagupan City, Tacloban City, Dumaguete City, Lipa City, Iloilo City, Legazpi City, Iligan City, Olongapo City, and Urdaneta City.
Government incentives such as tax breaks and subsidies augur well for the growth of the Business Process Outsourcing sector. Notwithstanding some developments in the global scene, the sector is expected to continue to provide more jobs to young Filipinos and more revenues to the national coffer. MABUHAY!
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